MVV Environment Ltd. elevates its cybersecurity program with ADSelfservice Plus

Business challenges:

• Remote workforce management: Operating with a hybrid workforce setup, MVV Environment Ltd. faced hurdles in providing its remote users with secure, seamless access to IT resources without a constant connection to the main controller. The existing VPN setup mandated separate user credentials for each connection, leading to a fragmented user experience.
• Password policy enforcement: As part of its cybersecurity program, the organization was required to define stringent password policies to maintain optimal credential hygiene. With native Active Directory capabilities in play, its IT team was unable to configure strict password policies for the remote workforce.

The Problem:

With over a quarter of its workforce working from remote locations, MVV Environment Ltd. was seeking a solution that enabled its remote employees to self-reset their credentials, a functionality that proves to be crucial during account lockouts.

Furthermore, the organization's IT department wanted to enforce a strong password policy. Christina Hellier, the IT support manager at MVV Environment Ltd., recounted that, with its existing Windows 2019 server, the IT team was only able to set 16 characters as the required limit for passwords. This proved to be a major friction point for the organization's remote user experience.

Mark Poole, the head of IT, recalled how self-service capabilities and password policy enforcement were also an essential requirement for the organization's cybersecurity program. Therefore, in continuation of its fruitful experience with ManageEngine's solutions, MVV Environment Ltd. zeroed in on ADSelfservice Plus. According to Poole, the decision proved to be a cakewalk since he knew "ManageEngine could do things quickly and was very well-priced."

The Solution:

With ADSelfservice Plus, the organization's IT remote workforce management became centralized and efficient. By empowering end users to handle password-related issues on their own, the solution alleviated the burden on the IT department, fostering a more agile and responsive operational environment.

Despite the initial complexities brought by the integration between ADSelfservice Plus and the organization's existing VPN setup, the implementation process was characterized by responsive and patient support. Hellier reminisced about how the integration was contextually implemented by ManageEngine's custom onboarding team.

Recounting how prompt and accessible the custom onboarding team was, Hellier recalled, "[The onboarding team] was so approachable, and [we received] really fast responses every time I've emailed your team." The collaborative resolution of integration challenges ensured a successful deployment that aligned seamlessly with MVV Environment Ltd.'s unique requirements.

ADSelfService Plus not only addressed immediate concerns but also facilitated a smooth transition to a more user-friendly and efficient IT environment. MVV Environment Ltd. now recommends ADSelfService Plus to others facing similar challenges, emphasizing the seamless integration with ManageEngine tools and the overall positive experience the company had with the product and the implementation services.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.